Adapt your portal to each customer
Using this portal, you can create clarity by tailoring the interface to specific roles. For example, administrators can access invoices, orders, and history, while local buyers focus solely on their orders. Customers can see all orders—current and completed—in the portal, including online orders, phone orders, standing orders, and more.
Download brochureMagento customer portals take the pressure off your sales team
With a Magento customer portal, your inside sales team gains more time to focus on strategic tasks. Customers handle their own data—from downloading invoices to reporting returns. This allows your sales team to spend more time on managing customer satisfaction to ensure long-term customer relationships.
Simplify the customer experience with a Magento portal
A Magento customer portal lets your customers order and connect effortlessly. It adjusts its interface based on the user’s role, creating a fully customised experience. Customers can access everything they need to place orders, manage returns, view invoices, and more. By linking SAP and Magento 2, you centralise data management and use it across all touchpoints.
Customer-specific pricing
Display real-time, customer-specific prices from SAP, including all discounts and quantity offers. Customers can access personalised price lists and download them in formats such as XML or CSV.
Address management options
Choose between self-service or controlled address management. Let customers update their own data in the portal or manage it centrally in SAP.
Smooth product updates
The portal links to SAP. When products are discontinued or go out of stock, it suggests alternatives. This helps customers adjust orders effortlessly.
Learn how Amac used Magento 2 to take the next step in optimising customer experience
To improve CX for its business customers, Amac also decided to optimise its e-commerce environment by upgrading to Magento 2. The customer portal allows customers to review quotes and invoices and then directly approve or pay them. In the past, Amac’s staff had to enter quotes manually into the ERP system. Now, this process is fully automated.
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How Deli Home enhances customer interactivity with SAP CX Suite
What are the CX challenges you need to consider when expanding your routes to market? For Deli Home, this meant rethinking their sales processes and service offering per channel.
Dekker Zevenhuizen accelerates growth and innovation with a future-proof SAP cloud landscape
Dekker Zevenhuizen partnered with Aiden on a phased transformation: SAP Integration Suite as the integration backbone, SAP CX for one customer view, and SAP Cloud ERP to modernise the digital core.
Frequently Asked Questions
Do you have questions about Magento customer portals? Here are the most common questions and their answers.
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