Impress your customers with faster, better service
Customers stay when your teams give clear answers and a consistent experience throughout the buyer journey. That’s hard to achieve when your agents can’t see past orders, earlier cases or the last agreement someone made. We help bring the full customer history into your everyday service work, so your team sees the full picture in every customer interaction and knows how to prevent repeat issues.
A shared customer record
- Avoid customers who are frustrated by having to repeat themselves
- Reply and find solutions based on reliable, up to date information
- Close cases faster and increase efficiency and customer experience
Customer portal and clear case updates
- Check status and find answers themselves
- Decrease support contact rates while customer satisfaction grow
- Spend more time to focus on complex issues
Centralised case data and feedback
- Make patterns and widespread issues easier to spot
- Fix recurring problems faster
- Continually optimise product information and service procedures
Build loyalty through better CX
We start with a quick scan to pick a first step that reduces service workloads and improves response times. Your team sees the added value quickly, then we build on what works. Our experience and practical focus keep changes impactful, without disrupting your operations.
Why choose Aiden?
Who we are
We are a human-oriented IT partner: Technology made human. With SAP and Mendix expertise and personal commitment, we make technology work for your business and its people.
What we do
We deliver ERP and low-code solutions that streamline and automate business processes. From core systems to integrations and extensions, we advise, implement, and configure solutions that deliver real value.
How we work
We guide projects from kick-off through delivery and ongoing support, ensuring new solutions are immediately ready for use. We provide support for configuration, integration, and adoption within your organisation.
Why Aiden
We combine human-centred guidance with specialist IT expertise. As a local partner, we provide a single point of contact for SAP, Mendix, industry-specific software, integrations, cloud services, and Managed Services.
See how SAP CX improves customer retention every day
This brochure explains common CX problems like repeat questions and scattered customer information. It shows how an integrated SAP CX setup helps your team find order and case history quickly and give clearer answers. It also explains Aiden’s phased approach, so your team can start small, prove value early and expand without unnecessary downtime.
View brochure
What Aiden can help you with
Customers expect your teams to keep promises and fix problems fast. Your service agents need the full story before they reply. Field engineers need the same details before they arrive on site. And sometimes customers simply want effective self-service options.
SAP Service Cloud
Your service teams manage cases in one place and see past contacts, orders and known issues. Routing and templates help teams respond consistently. Built-in AI features can summarise customer messages and help staff find the right answers faster.
SAP Field Service Management
Your planners schedule work with a digital planboard, and technicians follow guided steps on site. Digital sign-off captures time and materials for accurate invoicing. Customers receive updates and can use self-service options, which reduces follow-up calls.
Magento Customer Portal
Aiden combines SAP expertise with a deep knowledge of the Magento 2 open source platform, and has developed a standard connector between the two. Use this portal to give your customers a seamless and tailored online experience.
Magento Customer Portal
Frequently Asked Questions
Do you have questions about customer retention? Here are the most common questions and their answers.
Don’t see your question?
Contact usRelated customer stories
Oliehoorn is getting to know its B2B customers better than ever with SAP CX
At the end of 2023, Oliehoorn upgraded its CRM by integrating SAP Sales Cloud and SAP Service Cloud into its existing SAP Business One ERP.
How Deli Home enhances customer interactivity with SAP CX Suite
What are the CX challenges you need to consider when expanding your routes to market? For Deli Home, this meant rethinking their sales processes and service offering per channel.
