What Aiden can help you with
Your stores are busy and customers expect fast answers and high-level support. We combine SAP Cloud ERP, ready-to-use tools and Aiden POS to create a single system for marketing, sales, returns, price checks and more. New employees learn faster, queues move quicker and staff answer customer queries without stopping to call for help.
Customer Retention
Customers come back when service feels personal. We use customer insights from your retail systems so teams recognise repeat buyers and tailor offers that keep them coming back.
Aiden Point of Sale
Aiden POS supports B2B and B2C sales from one screen, works on tablets or tills and connects directly to your master data, so agreed prices appear automatically when each customer checks out.
Omnichannel customer experience
When a customer walks into one of your stores to ask about a past order or a return linked to an online purchase, they expect quick answers. Your staff doesn’t have time to dig through multiple systems or contact another team for support. Aiden connects customer history, orders, service details and more in a single place. This means staff respond quicker and the customer leaves with the information they need.
Enhance CX with Aiden
A clear view of inventory and margins
A return at the counter or a late delivery can change available stock and expected margin within minutes. Your team needs stock and margin data they can rely on while the day is still unfolding. Aiden keeps inventory and financial data aligned as sales and returns come in, and uses AI to spot patterns in demand and stock movement. This helps your teams plan replenishment, reduce write-offs and protect margins without manually reconciling stock and sales after closing time.
Aiden Retail
Aiden has developed a Qualified Partner Packaged Solution (QPPS) specifically for high-end retailers with headquarters in the Netherlands or Belgium, called Aiden Retail. This preconfigured and SAP-validated solution developed by Aiden combines proven best practices, industry expertise and integrated functionality in a single reusable package that can be implemented quickly. It combines a CRM and customer support system with a seamless POS solution and 25 best practice preconfigured processes for the retail industry.
Related customer stories
Amac takes the next step in optimising customer experience
Amac upgraded its IT ecosystem by integrating Fixably—a service portal built for Apple service providers—into SAP Business One.
Schaap & Citroen modernises luxury jewellery chain with private cloud and custom IT solutions
Schaap en Citroen needed a modern ERP solution to handle financial processes, stock registration, e-commerce, and checkout processes.
How Veneta.com immediately chose a scalable ERP foundation
Veneta.com chose SAP Business One early on to support highly configurable window-decoration orders and two different customer flows: direct webshop purchases and consultant-led quotations.
Frequently Asked Questions
Do you have questions about the retail industry? Here are the most common questions and their answers.
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