The pressure on retailers is high. There is plenty of competition and customers want to receive their products ever more quickly. Retailers are also expected to have a clear omni-channel vision, where customers receive the same treatment and experience whether in the store or in the web shop. That demands a lot from your business. Powerful and supportive IT solutions help you strengthen your position and optimize both the online and offline customer experience.
Get added value from the physical stores
In physical stores, you have direct contact with your customers. To serve them well, you need a good distribution of your stock and your staff needs optimal sales skills, among other requirements. Sales staff who have the right product knowledge and share it with customers contribute to an excellent customer experience. That is the way to create the best shopping and product experience for your customers. Appropriate IT tools help you do this and ensure that a visit to your physical store is a joy every time.
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Collaboration between offline and online
Stand out as an entrepreneur with a superb omni-channel approach. After all, a strong online presence is essential these days. A scalable e-commerce platform such as Magento helps you with that. Integrating your platform with solutions from sales partners, suppliers, payment providers and carriers makes it easier to get a grip on the entire retail chain. Collect the data from online and offline visits, and you have an incredible source of insights to make the shopping experience even better.
Supportive IT tools for retail
Good IT solutions help your business tackle today's challenges. For example, handy apps provide your retail staff with the information they need to answer customers' questions. We have developed various solutions with our ambitious customers — solutions which your company, too, can use to stand out.
From business need to solution
Our solutions and services give you the opportunity to be creative and think in terms of opportunities and possibilities. If you want to move with the market, your IT environment must be able to adapt continuously and without issues. Our consultants identify the needs of the business and translate them into suitable IT solutions. In doing so, they include the business in the change, so that the solutions are actually used. This prevents useless investments and wasted energy.