Customer story

Twepa takes a major step in digitalisation with the implementation of SAP Business One

Twepa—a true family business with roots in Twente—was founded in 1929 and is based in Enschede. This nationally known facilities service wholesaler offers a broad range of products—from boxes and packaging to workwear, disposables, cleaning products, and office supplies—and supports B2B customers across the Netherlands every day.

 

Enschede

11-50 employees

In January 2026, the organisation successfully went live with a new ERP under the internal name ‘Project Synergy.’ This project combines SAP Business One hosted in the Aiden Managed Cloud with several industry-specific software solutions from Aiden, and various integrations with other applications. The result is real-time reporting, a largely digitised warehouse, and an IT landscape ready for further growth.

Successful digital transformation with Project Synergy

The reason for Project Synergy was clear. For a long time, Twepa had been looking for a future-proof ERP system. The wholesaler from Twente was working a system that ran on outdated technology, was no longer being developed, and no longer matched the organisation’s day-to-day reality. Several migration attempts to other solutions ended prematurely. Project Synergy changed that: Twepa and Aiden laid the foundation together for a successful digital transformation.

The challenge

Without warehouse scanning or a specific warehouse management solution, Twepa suffered from time-consuming logistics tasks and a higher risk of errors. Combined with an ERP that was end-of-life, Twepa needed not only a robust SAP ERP solution, but also end-to-end support.

The solution

The programme started with an extensive preliminary study and a blueprint phase. Based on that, opportunities for optimisation and further automation were identified and translated into concrete functionality in SAP Business One and Aiden’s industry-specific software solutions: From Aiden’s WMS and POS to integrations with the Shopware webshop and Elvy invoice processing software.

An end-to-end approach for scalable growth

Choosing Aiden and SAP Business One was a logical, but also well-considered step towards future-proofing. Not only because of the robust SAP ERP solution, but also because of the end-to-end proposition offered by Aiden: From SAP ERP to Aiden’s WMS and POS to integrations with the Shopware webshop and Elvy invoice processing software.

As a full-service partner, Aiden not only automates business processes, but also takes responsibility for the continuity and performance of the implemented solutions. The human factor also played an important role. With an office in Rijssen, Aiden speaks the language of the region, which made the collaboration feel local.

The programme started with an extensive preliminary study and a blueprint phase. Together with Twepa, existing business processes and bottlenecks were analysed, and requirements from different departments were mapped out. Based on that, opportunities for optimisation and further automation were identified and translated into concrete functionality in SAP Business One and Aiden’s industry-specific software solutions.

More than ERP: Digitalising the warehouse

Twepa previously worked without warehouse scanning or a specific warehouse management solution, which led to time-consuming logistics tasks and a higher risk of errors. With the implementation of the Aiden WMS solution, the warehouse has been largely digitalised. Goods flows are now visible in real time, manual steps have been significantly reduced, and employees work with clear, structured processes. This gives Twepa a solid basis for further digitalisation of the logistics chain.

Our old ERP system could no longer keep up with Twepa’s growth and increasing complexity. With Project Synergy, we now have one integrated platform that brings our logistics, administration, and reporting together. That brings calm to the operation, better oversight, and, above all, the flexibility to continue growing. The solution fits how Twepa works today, but is also ready for the ambitions of tomorrow.

Marc Hagels Operations Director

Result: Calm, clarity, and room for growth

With SAP Business One and the additional Aiden solutions, Twepa now has more efficient and largely automated logistics processes, real-time reporting, and seamless integration between systems. The number of manual actions has been significantly reduced, and the IT landscape has been set up to scale, so it can grow with the organisation. This translates directly into better decision-making, higher operational efficiency, and improved service for customers.

Marc Hagels, Operations Director, says about this project, ‘Our old ERP system could no longer keep up with Twepa’s growth and increasing complexity. With Project Synergy, we now have one integrated platform that brings our logistics, administration, and reporting together. That brings calm to the operation, better oversight, and, above all, the flexibility to continue growing. The solution fits how Twepa works today, but is also ready for the ambitions of tomorrow.’

‘In this project, everything came together: Our industry expertise, smart automation, and multidisciplinary collaboration. Communication was open, the key users were closely involved, and we truly worked as one team,’ says Marnix van der Steen, Sales Manager SAP Business One at Aiden. ‘Project Synergy was a project that really fits Aiden, as a partner for companies that want to transform their outdated ERP landscape towards modern technology.’

Thanks to Project Synergy, Twepa now has a solid foundation for further optimisation and growth. The organisation is already looking ahead to the next phase, which includes, among other things, digital proof of delivery for drivers and an integration with nShift – Transsmart on the roadmap. This will further digitise the final link in the logistics chain.

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